Frequently Asked Questions

General Questions

What is Dekorater AI?

Dekorater AI is a comprehensive ERP (Enterprise Resource Planning) system specifically designed for the interior design and architecture industry. It provides end-to-end project management, from initial customer contact to project completion.

Who is Dekorater AI for?

Dekorater AI is designed for:

Interior designers
Architecture firms
Furniture manufacturers
Material suppliers
Installation contractors
Home improvement businesses

Is my data secure?

Yes, we take data security seriously:

End-to-end encryption
Regular security audits
GDPR compliance
Role-based access control
Regular automated backups

Account & Billing

How much does Dekorater AI cost?

We offer several pricing tiers:

Starter: Basic features for small businesses
Professional: Advanced features for growing businesses
Enterprise: Full features with custom integrations

Contact sales for current pricing and custom plans.

Can I try Dekorater AI for free?

Yes! We offer a 14-day free trial with full access to all features. No credit card required.

Can I cancel anytime?

Yes, you can cancel your subscription at any time. Your data will remain accessible until the end of your billing period.

Technical Questions

What devices does Dekorater AI work on?

Dekorater AI is web-based and works on:

Desktop computers (Windows, Mac, Linux)
Tablets (iPad, Android tablets)
Smartphones (iPhone, Android)
Any device with a modern web browser

Do you have a mobile app?

Currently, Dekorater AI is a web application optimized for mobile devices. Native mobile apps are planned for future release.

Can I work offline?

Limited offline functionality is available for measurements and basic data entry. Full functionality requires an internet connection.

What browsers are supported?

Dekorater AI works best on:

Chrome (recommended)
Firefox
Safari
Edge

Features & Usage

Can I import my existing data?

Yes! We support importing data from:

Excel/CSV files
Other ERP systems
Accounting software
Our team can help with data migration

Can I customize the system for my business?

Yes, Dekorater AI offers extensive customization:

Custom fields for products and customers
Customizable workflows
Custom templates
Industry-specific configurations

Does it integrate with other software?

Current integrations include:

Cashfree (payments)
Cloudinary (media management)
WhatsApp (communication)
Various accounting software

Additional integrations available on request.

How do I backup my data?

Data is automatically backed up daily. You can also:

Export data to Excel/CSV
Download project documents
Request full data exports

Project Management

How do I track project progress?

Projects have built-in status tracking:

Visual progress indicators
Milestone tracking
Automated status updates
Real-time notifications

Can multiple people work on the same project?

Yes! Team collaboration features include:

Role-based permissions
Real-time updates
Activity logs
Team notifications

How do I handle project changes?

Project modifications are handled through:

Quote revisions
Change orders
Version tracking
Approval workflows

Measurements & Quotes

How accurate are the AI-generated quotes?

AI quotes are based on:

Historical pricing data
Material costs
Labor calculations
Market rates

Quotes achieve 90%+ accuracy and can be manually adjusted as needed.

Can I use my own pricing?

Absolutely! You can:

Set custom material prices
Define markup percentages
Create pricing tiers
Use dynamic pricing rules

How do I handle multiple quote versions?

The system tracks:

Quote history
Version comparisons
Change tracking
Approval workflows

Orders & Inventory

Does Dekorater AI manage inventory?

Yes, inventory features include:

Stock level tracking
Low stock alerts
Purchase order generation
Vendor management

How do I track orders?

Order tracking includes:

Purchase order status
Delivery tracking
Quality checks
Vendor performance

Can I manage multiple vendors?

Yes! Vendor management features:

Vendor profiles and ratings
Performance tracking
Automated order routing
Price comparisons

Integration & Support

How do I get support?

Support options include:

In-app chat
WhatsApp support
Email support
Video calls (Enterprise plans)
Knowledge base

What are your support hours?

Support is available:

24/7 chat support
Business hours phone support (9 AM - 6 PM IST)
Emergency support for Enterprise customers

Do you provide training?

Yes! Training options include:

Interactive onboarding
Video tutorials
Live training sessions
Custom training for teams

Can you help with setup?

Absolutely! We provide:

Guided setup wizard
Data migration assistance
Custom configuration
Team training

Troubleshooting

The page is loading slowly

Try these steps:

Check your internet connection
Clear browser cache
Try a different browser
Disable browser extensions

I can't access my account

Common solutions:

Check your email/password
Try password reset
Check if account is verified
Contact support if issues persist

Data isn't syncing

To resolve sync issues:

Refresh the page
Check internet connection
Log out and log back in
Contact support if problems continue

I'm getting error messages

When you encounter errors:

Note the exact error message
Try refreshing the page
Check if it's a temporary issue
Contact support with error details

Still Have Questions?

If you can't find the answer you're looking for:

Search our knowledge base - Use the search function above
Contact support - Use the chat widget or email us
Schedule a demo - We'll show you exactly how it works
Join our community - Connect with other users

We're here to help you succeed with Dekorater AI!